Loyalty Program
Terms and Conditions
This App and the loyalty programme it manages are owned by The Ona Retail Ltd, hereinafter referred to as “The Ona Retail”, which currently operates the brands Women’Secret, Springfield, Cortefiel, and Pedro del Hierro or any subsidiary brand represted by The Ona Retail.
These Terms and Conditions (“T&Cs”) govern the use of The Ona Retail Loyalty Programme (“the Scheme”). By participating in the Scheme or using the App, you agree to be bound by these T&Cs and consent to the processing of your personal data as described in our [Privacy Policy].
1. Definitions
T&Cs – These Terms and Conditions
User / You – The individual registering and/or using the App
App – The electronic application managing the loyalty programme
Device – Your electronic device used to access the App
Scheme – The loyalty programme as described in these T&Cs
Shops – Women’Secret, Springfield, Cortefiel, and Pedro del Hierro stores operated by The Ona Retail
Intellectual Property Rights – All intellectual property rights, including but not limited to trademarks, copyrights, trade secrets, etc.
2. General Terms
2.1 These T&Cs apply to all users of the App and all participating shops equally.
2.2 The App is non-transferable and may be used only by the registered user.
2.3 The Ona Retail may revise or terminate the Scheme at its discretion without liability.
2.4 It is your responsibility to ensure that no unauthorized person uses your Device or App.
3. Conditions of Use
3.1 Only individuals aged 18 and over may register for the Scheme.
3.2 You may not use the App for unlawful, fraudulent, or harmful purposes.
3.3 The Ona Retail reserves the right to cancel your account and loyalty points in the event of misuse, fraud, or breach of these T&Cs.
4. Loyalty, Membership, and Redemption
4.1 Loyalty points are earned on purchases made at participating stores.
4.2 For every €1 spent, you earn €0.05 worth of loyalty points.
4.3 Loyalty points are non-transferable and have no cash value.
4.4 Points may not be earned or redeemed during sale periods.
4.5 Points are awarded only upon presenting the App at the time of purchase.
4.6 Points expire after four (4) months from the date of issue.
4.7 Loyalty points cannot be used on discounted or sale items.
4.8 If a purchase is returned, loyalty points used in that transaction will be forfeited.
4.9 If your balance of loyalty points is insufficient to cover a full purchase, the remainder must be paid via another accepted payment method.
4.10 The Scheme terms apply equally across all participating brands.
5. Customer Access and Assistance
5.1 QR codes may be displayed in-store for easy sign-up for new customers.
5.2 If a customer is not tech-savvy or does not own a smartphone, assistance may be provided via an alternative in-store method or via the website, which offers detailed instructions.
6. Data and Notifications
6.1 By registering, you agree to receive notifications regarding your account activity.
6.2 You may opt-in to receive marketing offers from The Ona Retail.
6.3 The App collects anonymized usage statistics, not personal data, for analytics purposes.
7. Termination
7.1 The Ona Retail reserves the right to cancel any account and remove loyalty points if:
- The user is in breach of these T&Cs
- The user commits fraud or theft
- The account is misused
8. Liability
8.1 The Ona Retail is not liable for any losses or damages arising from misuse of the App.
8.2 You remain responsible for securing your Device and ensuring proper use.
9. Changes to the Scheme
9.1 The Ona Retail may amend these T&Cs or the Scheme itself without prior notice.
9.2 It is your responsibility to review the T&Cs regularly.
10. Intellectual Property
10.1 All intellectual property related to the App belongs to The Ona Retail.
10.2 You may not copy, alter, or reverse-engineer the App.
11. Contact and Support
For technical support or to report lost/stolen devices:
Email: info@theonagroup.mt