- Items returned in original condition with proof of payment can be exchanged for another item or issued a credit note. No cash refunds can be issued.
- Full-price items can be exchanged within 3 weeks of purchase.
- Sale items can be exchanged within 1 week of purchase.
- Loyalty points cannot be added or redeemed during Sale periods or Black Friday.
- Proof of payment is required for all exchanges.
- Briefs and earrings are not exchangeable or refundable.
- Swimwear and shapewear can be exchanged only if returned in good, hygienic condition.
- Cheque payments are not accepted in any store.
- Vouchers and credit notes are valid for 12 months from the date of issue.
- Vouchers and credit notes with a value of €20 or less must be used in full in a single transaction. No remaining balance will be reissued.
- Lost vouchers or credit notes cannot be re-issued.
- Return policy may change during Black Friday weekend.
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